Cozy Casera FAQs

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Frequently Asked Questions

Order

How much is the shipping cost?

Shipping cost

Within The European Union - 7€

Rest of the world - 40€

FREE shipping based on order

The European Union - above 79€

Rest of the world 500€

Which countries do you ship to?

We are shipping worldwide

How long will it take for my order to arrive?

Please allow 2-4 business days if you are ordering to Denmark.

3-7 business days if you order within The European Union, we will always try to dispatch the order within 24hours.

Where do you ship your products from?

Our products are shipped from our office in Copenhagen, Denmark

I did not receive my package what should i do?

If you haven't received your package, please contact our customer service info@cozycasera.com - We will do our best to answer your questions and solve your problems.

Return

Will I be charged for returning an item?

At CozyCasera, we cover the return shipping costs to ensure the best customer experience.

How can I return an item?

Each shipment comes with a return label. Simply attach this label to your package for the return. (notice we only ADD return labels on home delivery) NOT SHOP delivery

Technical issues

I haven't received a confirmation email?

Please make sure to check your spam or promotion folder, if the email is still not to find please contact our customer service at info@cozycasera.com